Packing The Sheets - Or A Small Guide To Defeating The Courier Company
The manufacturers of cameras and lenses have it pretty well taped down by now when it comes to packaging their gear for transport. They put a devil of a lot of work and precision into their products and they want those products to get to your hands in fine shape. By and large they succeed. Oh, we have still had large cardboard boxes arrive from wholesalers with rents in the outer surface and in an extremely small number of cases damage to the contents. Here again the packaging of the individual units nearly always saves the gear. Any disputes are settled smartly between the couriers, the wholesale houses, and our stock controller.
So - that gets the camera to you in good shape. You take it out and use it and give it the normal wear and tear and then after a few years unfortunately have an accident that needs repair. You determine to send it to us. How do you do it?
Firstly you go back to the storage closet and get out the original camera box with all the funny cardboard and foam packaging. You saved it, right? Wise move, that, because a camera packed into that original sales box is as well protected as when you first got it. You can make it safe in the post or on a courier truck. Failing that you find a small sturdy box, lots of packing, and pack it tight.
Then you find a bigger box - one that will let you foam pad with plastic peanuts or strip foam or bubble wrap all around the camera box. The packaging materials are available at Officeworks or Clark Rubber. Write your name and address on a slip inside the camera box, seal it well with tape, and write your name and address - and the complaint you wish rectified - on another letter that you tape to the outside of the box.